Below is an official news release from the U.S. Department of Veterans Affairs regarding a recent 5 star rating for the Orlando VA Healthcare System (OVAHCS).
The Orlando VA Healthcare System (OVAHCS). announced that it received a 5 star rating from the Centers for Medicare & Medicaid Services’ (CMS) Overall Hospital Quality Star Ratings.
OVACHS also received 5-Stars from CMS’ quarterly patient satisfaction review, the Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS).
This marks the second occasion that VA hospitals, including the OVAHCS, were included in the CMS Star Ratings. In the initial year, the OVAHCS achieved a 3-Star rating. This year, the healthcare system made significant advancements and has now attained a top-tier status of 5-Stars.
“This achievement reflects the unwavering dedication of our staff to provide Veterans with exceptional care that is both safe and of the highest quality,” said Timothy Cooke, OVAHCS Director/CEO. “Our goal is to continuously improve and innovate to ensure that Veterans receive the very best when they choose us for their health care.”
Nationally, VA hospitals continue to outperform non-VA hospitals on both CMS’ Overall Star Rating and their quarterly patient satisfaction survey:
- Patient Satisfaction Survey: VA outperformed non-VA hospitals in the most recent CMS Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) star ratings, with 79% of VA facilities receiving a summary star rating of 4 or 5 stars compared to 40% of non-VA hospitals. This represents the ninth consecutive quarter in which VA facilities have outperformed non-VA counterparts.
- Hospital Quality Ratings: In this year’s CMS Overall Hospital Quality Star Ratings, more than 58% of VA hospitals included received 4- or 5-star ratings compared to 40% of non-VA hospitals. This is only the second year VA hospitals have been included in this review, and VA has outperformed non-VA health care in both years.
These findings come at a time when Veteran trust in VA outpatient care has reached an all-time record high of 92%, based on a survey of more than 440,000 Veterans. Additionally, these findings are consistent with a recent systematic review that found that VA health care is consistently as good as — or better than — non-VA health care.
Both CMS ratings aim to improve patients’ ability to make informed decisions about where they receive care. CMS awards Overall Star Ratings to hospitals based on five categories: mortality, safety of care, readmission, patient experience, and timely and effective care. CMS’ HCAHPS summary star ratings combine information across ten measures of patient experience, including staff communication and responsiveness, hospital environment, willingness to recommend the hospital, and overall hospital rating. This year’s Overall Star Ratings are based on data collected between July 2019 and March 2023, and this quarter’s HCAHPS star ratings are based on data collected between October 2022 and September 2023.
VA is committed to delivering the timely, world-class health care Veterans deserve and will stop at nothing less. The overall rating — as well as ratings on specific quality and satisfaction measures — of your local VA hospital can be found via CMS’ Care Compare tool.
For more information about the CMS Star Ratings please visit: Find Healthcare Providers: Compare Care Near You | Medicare.
